At Ezytix, we respect your privacy and your right to control your personal data. If you would like to permanently delete your Ezytix account and associated personal information, you can submit a deletion request by following the instructions below.
1. How to Request Account Deletion
Send an email to contact@ezytix.com from the email address associated with your Ezytix account.
Subject: Account Deletion Request
Please include the following details in your email:
- Full Name
- Registered Email Address
- Registered Phone Number (if applicable)
We may contact you to verify your identity before processing your request.
2. Processing Time
We aim to process all account deletion requests within 7 business days after successful identity verification. Once completed, you will receive a confirmation email.
3. Data That Will Be Deleted
After your request has been processed, we will delete or anonymise personal information associated with your account, including:
- Account profile information
- Name
- Email address
- Phone number
- Login information
- Saved preferences
4. Data That May Be Retained
Certain information may be retained where required by applicable laws or for legitimate business purposes, including:
- Ticket booking history
- Payment and transaction records
- Refund records
- Information required for legal, taxation, accounting and fraud prevention purposes
Such information will only be retained for the period required by law or regulatory obligations.
5. Contact Us
If you have any questions regarding account deletion or your personal data, please contact us at:
Email: contact@ezytix.com