Welcome to Ezytix. These Terms of Service (the “Terms”) govern your access to and use of the Ezytix ticketing and event-management platform, available at www.ezytix.com and through the Ezytix mobile applications and related services (collectively, the “Services”). Please read these Terms carefully they set out important information about your legal rights, remedies and obligations, and they include, depending on where you are located, either a binding arbitration and class-action-waiver provision (for Users outside India) or provisions governing consumer grievance redressal and dispute resolution under Indian law (for Users in India).
By accessing or using the Services, you agree to be bound by these Terms (together with the Privacy Policy, Cookie Statement, Organizer Agreement, Refund Policy and any other terms and policies referenced in these Terms, all of which are incorporated by reference), and you enter into a binding contract with the Ezytix contracting entity identified in Section 1.2. If you do not agree to these Terms, do not access or use the Services.
IMPORTANT NOTICE. If you are located outside India, Section 9 (Part A) contains a binding arbitration agreement and a class-action waiver that affect how disputes between you and Ezytix are resolved please read it carefully. If you are located in India, nothing in these Terms limits the rights and remedies available to you as a consumer under the Consumer Protection Act, 2019; Section 9 (Part B) explains how grievances and disputes are handled.
Accepting These Terms
Definitions.
Key terms used throughout these Terms.
(a)“Affiliate” means, in relation to any entity, any person or entity that controls, is controlled by, or is under common control with that entity, where “control” means direct or indirect ownership of more than 20% of the voting interests of an entity or the power to direct its management and policies.
(b)“Consumer” or “Attendee” means any person who uses the Services to browse, book, register for, purchase Tickets to, or attend an Event.
(c)“Ezytix Properties” means the products, features and offerings made available (i) online through www.ezytix.com and related websites (the “Site(s)”); (ii) off-platform, including entry management, promotion, sponsorship and distribution services; and (iii) through the Ezytix mobile applications, web pages, application programming interfaces and sub-domains (the “Applications”).
(d)“Event” means any online or in-person event created, listed, promoted or managed by an Organizer using the Services.
(e)“Material” includes information, data, text, editorial content, design elements, look and feel, formatting, graphics, images, photographs, audio, video, music and other content and materials.
(f)“Organizer” means any person or entity that uses the Services to create, list, promote, manage or sell Tickets to an Event.
(g)“Services” means, collectively, the Ezytix Properties and the ticketing, registration, payment-facilitation and related services described in these Terms and in the Organizer Agreement.
(h)“Site Content” means all Material contained in, delivered through, or otherwise made available by Ezytix in connection with the Services.
(i)“Ticket” means a ticket, registration, pass or reservation (in physical or electronic form) that entitles the holder to attend an Event.
(j)“Your Content” means any Material that you contribute, provide, post, upload or make available using the Services, or that you otherwise provide to, or authorize Ezytix to use.
(k)“Your Trademarks” means the trademarks, trade names, service marks and logos that you provide, post or make available using the Services, or that you authorize Ezytix to use.
(l)“User”, “you” or “your” means any Organizer, Consumer or other third party who accesses or uses the Services.
(m)“Ezytix”, “we”, “us” or “our” means the Ezytix contracting entity identified in Section 1.2, together with its Affiliates and subsidiaries and each of their respective officers, directors, members, agents, partners and employees.
Who you are contracting with.
The Ezytix entity you contract with depends on where you are located.
(a)If you are a User located in India, you are contracting with Shankus Entertainment Private Limited, a company incorporated under the laws of India, having its registered office at Keshav Holiday Resort, Ahmedabad–Mehsana Highway, Ambasan, Amipura, Mehsana, Gujarat – 384435, India (“Ezytix India”).
(b)If you are a User located in any other jurisdiction, you are contracting with Shankus Entertainment LLC, a limited liability company organized under the laws of the State of Tennessee, U.S.A. (Secretary of State Control No. 000977294), having its principal office at 212 S Horton Pkwy, Chapel Hill, Tennessee 37034-3102, U.S.A., and doing business under the registered assumed name “EZYTIX” (“Ezytix US”).
(c)If you change your place of residence, the Ezytix entity you contract with will be determined by your new place of residence from the date of that change. References to “Ezytix,” “we,” “us” and “our” in these Terms refer to whichever of Ezytix India or Ezytix US is your contracting entity under this Section 1.2.
Other terms that may apply.
Additional policies form part of your agreement with us.
(a)By agreeing to these Terms, you acknowledge that you have read and agree to our Privacy Policy and Cookie Statement, which are incorporated by reference into, and form part of, these Terms.
(b)All Users must comply with our Community Guidelines, which govern the content and conduct permitted on the Services and are incorporated by reference into these Terms.
(c)If you are an Organizer, the Ezytix Organizer Agreement and the Refund Policy Requirements apply to you in addition to these Terms.
(d)If you access certain features (such as advertising, promotional or API services), additional terms displayed with those features will also apply. Where we provide you a service not described here, these Terms will apply to that service unless we have signed a separate agreement that expressly supersedes them.
Your authority.
If you use the Services for an organization, you bind that organization.
If you use the Services on behalf of a company, firm or other entity (for example, your employer or an Event Organizer entity), you represent and warrant that you have authority to bind that entity to these Terms, and in that case “you” and “your” refer to that entity as well as to you individually.
Ezytix's Services and Our Role
What we do.
We provide the ticketing and event-management platform.
Ezytix operates an events and ticketing platform that enables Organizers to create, list, promote and manage online and in-person Events, sell Tickets, and communicate with Consumers, and enables Consumers to discover Events and book or purchase Tickets.
What we are not.
We are a facilitator not the organizer, promoter, or seller of any Event.
Ezytix is not the creator, organizer, owner, producer or promoter of any Event listed on the Services, nor is Ezytix the seller of any Ticket, merchandise or service offered in connection with an Event. The Organizer is solely responsible for its Event, including for ensuring that the Event and every Event page comply with all applicable laws and regulations, and that all goods and services described are delivered as described, accurately and satisfactorily. Any contract for the sale or supply of a Ticket is concluded directly between the Organizer and the Consumer, and each Ticket is issued on behalf of the Organizer.
Payment facilitation.
Where we collect payment, we do so as the Organizer's limited agent.
Where an Organizer uses Ezytix to collect Ticket payments, Ezytix acts solely as the Organizer's limited collection agent to receive Consumer payments on the Organizer's behalf through third-party payment service providers, and remits the proceeds to the Organizer after deduction of the applicable commission, fees and taxes as set out in the Organizer Agreement. Ezytix does not guarantee, underwrite or assume responsibility for the Organizer's performance of the Event.
Privacy and Consumer Information
Privacy Policy.
We handle personal data in line with our Privacy Policy and applicable data-protection law.
We process personal data that you provide, or that we collect through the Ezytix Properties, in accordance with our Privacy Policy and applicable data-protection laws, including the Digital Personal Data Protection Act, 2023 (India) and, where applicable to Users outside India, the data-protection laws of the relevant jurisdiction.
Cookies.
We use cookies and similar technologies, and give you choices.
We and our service providers use cookies, pixels, scripts and similar technologies to collect information about how you access and use the Services, including your IP address and information about your browsing activity. Our Cookie Statement explains these technologies and how you can manage your preferences, which you may update at any time through the “Cookie Preferences” link on our Site.
Organizer handling of Consumer data.
Organizers must protect the Consumer data they receive.
If you are an Organizer, you must at all times comply with all applicable data-protection and privacy laws and with any Ezytix policies in respect of any information you collect from, or receive about, Consumers. In respect of personal data of Consumers that an Organizer holds, the Organizer acts as the data fiduciary/controller and Ezytix acts as a data processor, in accordance with the Privacy Policy and any applicable data-processing terms.
Term and Termination
Term.
These Terms apply for as long as you use the Services.
These Terms apply from the moment you access the Services by any means and continue to apply until terminated in accordance with this Section 4. Certain provisions survive termination as set out in Section 4.4.
Termination by us.
We may suspend or end your access in defined circumstances.
We may suspend or terminate your access to the Services at any time, including if: (a) you breach these Terms or any other agreement with us, or fail to pay amounts when due; (b) you misuse the Services or use them in a manner not permitted; (c) your conduct (on or off the Services) jeopardizes the safety of our community or the integrity of the Services, or harms the experience of other Users; or (d) providing the Services to you would violate applicable law or a court order, or expose us to legal liability. We may also modify, replace or discontinue the Services (or any part) at any time. Where reasonably practicable and where failure to do so would materially prejudice you, we will give you notice. We will not be liable to you or any third party for any termination of your access.
Ending your account.
You can leave at any time.
You may terminate these Terms by deleting your account (or, if you use the Services without an account, by ceasing to access the Services). So long as you continue to access the Services, these Terms remain in effect. Where a separate written agreement between you and us governs your use of the Services and later expires or terminates, these Terms will govern your continued use.
Survival.
Some provisions continue after termination.
All provisions that by their nature should survive termination will survive, including limitations of liability, releases, indemnities, disclaimers of warranties, dispute-resolution and governing-law provisions, and intellectual-property protections and licenses.
Export Controls and Restricted Persons
We cannot provide the Services to sanctioned persons or territories.
Ezytix US is subject to United States export-control and economic-sanctions laws, and Ezytix India is subject to applicable Indian laws including the Foreign Exchange Management Act, 1999 and applicable sanctions measures (collectively, “Trade Controls”). You represent and warrant, on a continuing basis, that: (a) your use of the Services will comply with all applicable Trade Controls; (b) you are not, and are not owned or controlled by, any person or entity that is the target of applicable Trade Controls, including any person listed on the U.S. Office of Foreign Assets Control (OFAC) Specially Designated Nationals List or other applicable restricted-party lists, or located in or organized under the laws of any comprehensively sanctioned country or territory; and (c) you will not use the Services in connection with any dealings involving any such restricted person or territory, or in any manner that would cause Ezytix to violate applicable Trade Controls.
Release and Indemnification
Release.
You won't drag us into your disputes with third parties.
You release Ezytix and its Affiliates, subsidiaries, and their respective officers, directors, members, agents, licensors, payment-processing partners, vendors, contractors and employees (the “Ezytix Released Parties”) from all claims, damages (direct, indirect, incidental, consequential or otherwise), losses, liabilities, costs and expenses of every kind, known and unknown, arising out of or relating to any dispute between you and a third party (including other Users) in connection with: (a) the Services or any Event; (b) your Licensure (as defined in Section 11) or any failure to obtain or maintain it; (c) any Feedback you give or receive; or (d) Your Content or Your Trademarks. To the maximum extent permitted by applicable law, you waive any statutory provision that would otherwise limit a general release to claims you know or suspect to exist at the time of the release.
Indemnification.
If a third party comes after us because of what you did, you cover us.
You agree to defend, indemnify and hold harmless the Ezytix Released Parties from and against any and all damage, loss, liability, cost and expense (including reasonable legal fees) arising out of any third-party claim, demand, suit, proceeding or investigation (a “Claim”) relating to or arising out of: (a) your breach of these Terms or any incorporated policy; (b) your unauthorized use of the Services; (c) your Licensure or any failure or error in obtaining or maintaining it; (d) any Feedback you give or receive; (e) your breach of any applicable law or of the rights of any third party; (f) our collection or remission of taxes; and (g) if you are an Organizer, your Event and Your Content and Your Trademarks except, in the case of (g), to the extent the Claim arises from Ezytix's gross negligence or wilful misconduct. We will notify you of any Claim (though a delay in notice will not reduce your obligations except to the extent you are materially prejudiced), and we may elect to control the defense, in which case you agree to cooperate.
Disclaimer of Warranties and Assumption of Risk
Disclaimers.
The Services are provided “as is,” to the extent the law allows.
To the maximum extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis, and Ezytix disclaims all warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. Without limitation, we do not warrant that the Services will meet your requirements, be uninterrupted, timely, secure or error-free, or that results obtained will be accurate or reliable. We do not control and do not guarantee the quality, safety, legality or accuracy of any Event or Site Content, the accuracy of information provided by Users, or the ability of any User to complete a transaction, and we are not responsible for the acts or omissions of any third party involved in providing or supporting an Event.
Assumption of risk.
Live events carry inherent risks that you accept by attending.
Some Events carry inherent risks, including risk of illness, bodily injury, disability or death. By choosing to attend or participate in an Event, you voluntarily and freely assume all such risks. Nothing in this Section excludes any liability that cannot be excluded under applicable law.
Application.
These disclaimers apply as far as the law permits.
The disclaimers in these Terms apply to the maximum extent permitted by applicable law. Where any warranty is required by law and cannot be excluded, it will be limited to the minimum scope and shortest duration permitted.
Limitation of Liability
Our liability to you is limited, to the extent the law allows.
To the maximum extent permitted by applicable law, the Ezytix Released Parties will not be liable to you or any third party for: (a) any indirect, incidental, special, consequential, punitive or exemplary damages, including loss of profits, goodwill, data, opportunity or the cost of substitute services, even if advised of the possibility; (b) any Feedback you give or receive; or (c) Your Content or Your Trademarks.
Except for our obligation (if any) to remit Event proceeds to an Organizer under the Organizer Agreement, and only in accordance with those terms, the Ezytix Released Parties' maximum aggregate liability arising out of or relating to the Services or these Terms is limited to: (a) for an Organizer, the total fees (net of payment-processing fees) that the Organizer paid to Ezytix in the three (3) months immediately preceding the event giving rise to the claim; or (b) for any other User, the greater of the total price of the Tickets that User purchased through the Services in the three (3) months immediately preceding the event giving rise to the claim, or one hundred United States Dollars (USD 100) (or its equivalent in Indian Rupees for Users in India).
Some jurisdictions do not allow the exclusion or limitation of certain liabilities. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law (including, for Users in India, rights under the Consumer Protection Act, 2019). Only those limitations that are lawful in your jurisdiction will apply to you.
Dispute Resolution
How disputes are resolved depends on where you are located. Part A applies to Users outside India; Part B applies to Users in India.
PART A Users contracting with Ezytix US (outside India)
PLEASE READ CAREFULLY THIS AFFECTS YOUR RIGHTS. Except for the limited matters described below, any dispute or claim between you and Ezytix will be resolved by binding individual arbitration or, where it qualifies, in small-claims court, and not in a court of general jurisdiction, and not as part of any class, consolidated or representative proceeding.
Contact us first.
Before commencing any proceeding, you agree to contact our customer-support team so that we can attempt to resolve your concern informally.
Agreement to arbitrate.
If we cannot resolve a dispute informally, you and Ezytix US agree to resolve all disputes and claims arising out of or relating to these Terms, the Services, or our relationship, through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its applicable Commercial or Consumer Arbitration Rules (as modified by this Section), before a single arbitrator. This provision is governed by the U.S. Federal Arbitration Act, evidences a transaction in interstate commerce, and survives termination of these Terms. The arbitrator has exclusive authority to resolve any dispute about the scope, enforceability or arbitrability of this Section.
Class-action waiver.
You and Ezytix US agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any class or representative proceeding, but may award any individual relief that a court could award.
Small-claims and IP carve-out.
Either party may instead bring an individual claim in small-claims court if it qualifies, and either party may seek injunctive or other relief in court to protect its intellectual-property rights.
Notice of dispute; location; costs.
A party intending to seek arbitration must first send a written Notice of Dispute to the other, describing the claim and the relief sought; notices to Ezytix must be sent to the Notice Address in Section 17. If the dispute is not resolved within sixty (60) days, either party may commence arbitration. For Consumers, arbitration hearings will take place in the county of your residence or by phone or video, at your option (or, if you reside outside the United States, in Nashville, Tennessee or by phone/video at your option). Arbitration fees are governed by the AAA Rules, and each party bears its own legal fees except as the arbitrator may award. The arbitrator will issue a reasoned written award, which is final and binding and may be entered in any court of competent jurisdiction.
Your right to opt out.
You may opt out of this Part A (arbitration and class-action waiver) by sending written notice, from the email address associated with your account, to legal@ezytix.com with the subject line “ARBITRATION OPT-OUT,” within thirty (30) days of first accepting these Terms. If you opt out, Ezytix US will also not be bound by Part A as against you, and disputes will instead be resolved under Section 21.
Severability.
If any part of this Part A is found invalid or unenforceable as to a particular claim, that part will be severed as to that claim and the remainder of this Part A will continue to apply; any non-arbitrable claim will be resolved under Section 21.
PART B Users contracting with Ezytix India (in India)
Grievance redressal first.
If you have any grievance in connection with the Services, please contact our Grievance Officer (details in Section 17). In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Grievance Officer will acknowledge your complaint within forty-eight (48) hours and endeavour to resolve it within one (1) month of receipt.
Consumer rights preserved.
Nothing in these Terms limits or excludes any right or remedy available to you as a consumer under the Consumer Protection Act, 2019, or requires you to waive access to the consumer dispute-redressal forums established under that Act. As a Consumer, you retain the right to approach the appropriate District, State or National Consumer Disputes Redressal Commission.
Arbitration of commercial disputes.
Any dispute between Ezytix India and an Organizer or other commercial User arising out of or relating to these Terms shall be referred to and finally resolved by arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Ahmedabad, Gujarat, India, and the language shall be English. This Section 9B.3 does not apply to Consumers to the extent it would derogate from Section 9B.2.
License to Use the Services
License grant.
We grant you a limited license to use the Services as intended.
We grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to use the Services solely to: (a) browse and search the Services and view, register for or purchase Tickets to Events; and (b) if you are an Organizer, create and manage Event pages and an Organizer profile to promote, manage and collect proceeds for your Events. Your use must comply with these Terms and all applicable laws.
Restrictions.
What you may not do.
You will not, directly or indirectly: (a) copy, modify, translate, port or create derivative works of any part of the Services; (b) reverse-engineer, decompile or disassemble, or attempt to derive the source code or structure of, the Services; (c) rent, lease, resell, distribute or otherwise commercially exploit the Services in any unauthorized manner; (d) remove or alter any proprietary notices; or (e) engage in any activity that interferes with or disrupts the Services.
Ownership.
Our content and platform remain ours.
All Site Content and the Services are protected by copyright, trademark, trade-secret and other intellectual-property rights, and are owned by Ezytix or its licensors. You may use Site Content only as permitted by these Terms. All rights not expressly granted are reserved.
Trademarks.
You may not use our marks without permission.
The Ezytix name, logos and marks are trademarks or service marks of Shankus Entertainment LLC and/or Shankus Entertainment Private Limited. Other names and marks appearing on the Services may be trademarks of third parties. Your license to use the Services does not grant you any right to use any such trademark without our prior written consent for each specific use, and all goodwill arising from any permitted use of our trademarks inures to our benefit.
Sub-domains.
Any sub-domain we provide remains ours.
We may provide you the right to use a sub-domain (for example, [name].ezytix.com) for your Events. All such sub-domains are our sole property, and your right to use one continues only while you are actively selling Tickets and in compliance with these Terms.
Licenses and Permits Organizers Must Obtain
Organizers are responsible for all event licenses and permits.
If you are an Organizer, you represent and warrant that, before starting Ticket sales, you will obtain and maintain throughout the Event all applicable licenses, permits, authorizations, no-objection certificates and clearances required for your Event (collectively, “Licensure”), including venue, local-authority, fire-safety, police, entertainment-tax and public-performance licenses (such as, in India, licenses from PPL, IPRS and Novex Communications where applicable), that you and your venues will comply with all applicable laws and regulations, and that you will provide evidence of Licensure to us before offering Tickets and promptly upon our reasonable request.
Intellectual-Property Complaints and Takedowns
How to report infringing content.
If you believe content on the Services infringes your copyright or other intellectual-property rights, you may submit a notice to us at legal@ezytix.com. For Users and content connected with Ezytix US, we maintain a notice-and-takedown process consistent with the U.S. Digital Millennium Copyright Act (“DMCA”). For Users and content connected with Ezytix India, we act as an intermediary and will address valid complaints in accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, through our Grievance Officer identified in Section 17.
No Scraping or Unauthorized Commercial Use
Don't harvest our content or use it for your own commercial purposes.
You have no right to, and agree not to, use any Site Content for your own commercial purposes, or to scrape, crawl or use any automated means to access or extract data from the Services.
Fees and Refunds
Fees.
Creating an account is free; listing and selling Tickets may carry fees.
Creating an account is free. We charge fees to list Events and to buy or sell paid Tickets, which may vary by agreement with particular Organizers. The specific commission and fees payable by an Organizer are set out in the applicable Organizer Agreement (and, for Organizers in India, in the India Organizer Agreement referred to in Section 14.4). Depending on the Organizer's settings, fees may be passed on to Consumers and shown as “Fees” at checkout, or absorbed into the Ticket price. Fees payable by Consumers may include convenience fees, facility fees, processing fees, taxes and similar charges, and may differ from the standard fees charged to Organizers. We do not control, and are not responsible for, any fees charged by your bank or card issuer, including foreign-currency or conversion charges. Please review the total amount payable before completing any purchase.
Ticket transfers.
Ask the Organizer to transfer a Ticket.
To transfer a Ticket, please contact the Organizer of the relevant Event. If you cannot reach the Organizer, contact us and we may be able to assist.
Refunds.
Refunds are the Organizer's responsibility; contact the Organizer first.
Because every transaction is between an Organizer and its Consumers, all refund requests must be directed to the applicable Organizer and are subject to that Organizer's refund policy and applicable law. Unless expressly stated on the Event page or required by law, Tickets are non-refundable and non-transferable. If an Event is cancelled, postponed or materially changed, any refund will be processed by the Organizer in accordance with its refund policy; Ezytix acts only as facilitator and is not responsible for the Organizer's conduct, cancellation or non-performance of any Event. If you receive a refund, you must not use the refunded Ticket (or any copy) to attend the Event; doing so is fraud. Ezytix will not be liable for costs arising from an Organizer's failure to follow Ticket-validation procedures, or from Ticket fraud or Tickets obtained through unofficial channels. Nothing in this Section affects a Consumer's statutory rights, including under the Consumer Protection Act, 2019 for Users in India.
Organizer commission and taxes (India only).
This clause applies only to Organizers in India contracting with Ezytix India.
This Section 14.4 applies only to Organizers located in India who contract with Ezytix India (Shankus Entertainment Private Limited); it does not apply to Organizers contracting with Ezytix US. If you are an Organizer in India, Ezytix India charges you a commission on Ticket sales made through the Platform, at the rate and on the terms set out in your India Organizer Agreement (the Ticketing Services and Event Listing Agreement between you and Ezytix India). Ezytix India collects the Ticket proceeds as your limited collection agent and remits them to you after deducting its commission, any other amounts due, and applicable taxes and statutory deductions.
Unless expressly stated otherwise, the commission is exclusive of Goods and Services Tax (GST), which will be charged in addition at the applicable rate, and Ezytix India will issue you a valid tax invoice for its commission. As an electronic-commerce operator, Ezytix India is required to: (a) collect tax at source (TCS) under Section 52 of the Central Goods and Services Tax Act, 2017 on the net value of taxable supplies you make through the Platform; and (b) deduct income-tax at source (TDS) under Section 194-O of the Income-tax Act, 1961 on the gross amount of Ticket sales facilitated for you, in each case at the rates prescribed under applicable law, and to deposit such amounts with the authorities. You must provide Ezytix India with your GST registration number (GSTIN) and PAN and any other information reasonably required for tax compliance, and you are responsible for your own tax obligations arising from your Events. In the event of any conflict between this Section 14.4 and your India Organizer Agreement, the India Organizer Agreement shall prevail.
Your Account
Keep your details accurate and your account secure.
We may require you to create an account to access certain features. You agree that: (a) you are of the legal age of majority in your place of residence; (b) you will provide accurate, current and complete registration information and keep it updated; (c) if a dispute arises over account ownership, we may decide it in our sole discretion, which may include suspending or terminating the account; (d) if you use the Services for an entity, you have authority to bind that entity; (e) you are responsible for all activity under your account, including by any sub-users you authorize, and you must keep your credentials confidential and notify us immediately of any unauthorized use; and (f) you will not use the Services to collect sensitive personal information (such as health, financial-account, payment-card, government-identifier or similar data) except as permitted by these Terms or with our written consent.
Your Content and Your Trademarks
License to us.
We need certain rights to display and promote your content.
You are solely responsible for Your Content and Your Trademarks. You grant us a non-exclusive, worldwide, royalty-free, transferable, sub-licensable license to access, use, reproduce, adapt, modify, publish, translate, distribute, display and create derivative works from Your Content, in any media, for the purpose of operating, promoting and marketing the Services and your Events, and for our internal business purposes, and to use Your Trademarks in connection with such use and to identify you as a current or past customer. We do not claim ownership of Your Content or Your Trademarks, and nothing here restricts your rights to use them outside the Services. To the extent permitted by law, you waive any moral rights in connection with our permitted use of Your Content.
Your representations.
You confirm you have the right to grant that license.
You represent and warrant that you have all rights necessary to grant the above license and that Your Content and Your Trademarks do not infringe or misappropriate any third-party rights, comply with all applicable laws, and do not violate these Terms.
Content rules.
Your content must be accurate and lawful, and we may remove it.
Your Content must be accurate and truthful. We may remove Your Content if we believe it violates these Terms or our Community Guidelines, or for any other reason. The Services are provided on a non-exclusive basis and we do not guarantee category exclusivity. We may preserve and disclose Your Content, Your Trademarks and account data where reasonably necessary to comply with law or legal process, to respond to claims, to enforce these Terms, or to protect the rights, property or safety of Ezytix, our Users or the public, including fraud prevention.
Notices and Grievance Officer
How to reach us, and how we reach you.
We may send notices to you by email or to the address in your account, or by posting them on the Services. To contact us or send a formal notice:
Ezytix US (Notice Address): Shankus Entertainment LLC (d/b/a EZYTIX), Attn: Legal Department, 212 S Horton Pkwy, Chapel Hill, Tennessee 37034-3102, U.S.A. Email: legal@ezytix.com.
Ezytix India Grievance Officer: Shankus Entertainment Private Limited, Attn: Grievance Officer, Keshav Holiday Resort, Ahmedabad–Mehsana Highway, Ambasan, Amipura, Mehsana, Gujarat – 384435, India Email: grievance@ezytix.com [Name of Grievance Officer: ____________________].
The Grievance Officer is designated in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
Modifications to the Terms or Services
We may update these Terms and will tell you about material changes.
We may modify these Terms (and any incorporated policy) from time to time. If a change is material, we will notify you by posting the change on the Services, updating the “Last updated” date above, and/or sending you an email or message. Material changes take effect thirty (30) days after the “Last updated” date unless a different date is stated; all other changes take effect immediately. You are responsible for reviewing changes, and your continued use of the Services after a change takes effect constitutes acceptance of it. We may also modify, replace or discontinue any part of the Services at any time.
Assignment
We can assign these Terms; you generally cannot.
We may freely assign these Terms and our rights and obligations, including to an Affiliate or in connection with a corporate transaction, without your consent. You may not assign these Terms without our prior written consent.
Entire Agreement
These Terms are the whole agreement, unless we sign something separate.
Except as otherwise stated, these Terms (together with the policies incorporated by reference) are the entire agreement between you and us regarding the Services and supersede any prior or contemporaneous agreements on the subject, other than any separate signed written agreement between you and us relating to specified Events.
Governing Law and Jurisdiction
Which law applies, and where disputes are heard, depends on where you are.
For Users in India.
If you are a User located in India (contracting with Ezytix India), these Terms are governed by the laws of India, and, subject to Section 9 (Part B) and to the rights of Consumers under the Consumer Protection Act, 2019, the courts at Ahmedabad, Gujarat, India shall have jurisdiction, and you submit to the jurisdiction of those courts.
For all other Users.
If you are a User located outside India (contracting with Ezytix US), these Terms are governed by the laws of the State of Tennessee, U.S.A., without regard to its conflict-of-laws rules. Any legal action not subject to the arbitration provisions in Section 9 (Part A) will take place in the state or federal courts located in Davidson County (Nashville), Tennessee, and you submit to the personal jurisdiction of those courts. If you reside outside the United States, you may also be entitled to the protection of mandatory consumer-protection laws of your place of residence.
Feedback
We can use feedback you give us.
If you provide feedback, comments, suggestions or ratings about the Services or about Organizers and their Events (“Feedback”), that Feedback is non-confidential, and you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, sub-licensable license to use and exploit it for any purpose, with or without attribution and without compensation to you. We retain full discretion over whether and how Feedback is used or published.
Third-Party Websites and Offers
We're not responsible for third-party sites or services you access.
The Services may link to third-party websites, resources or offers that we do not control. We do not endorse and are not responsible for them, or for any loss or damage arising from your use of them. For example, if you purchase ticket insurance or any third-party product, your contract is with that third party, not with Ezytix.
Miscellaneous
A few remaining legal points.
Our failure to enforce any provision is not a waiver of our right to enforce it later. No oral waiver or modification is effective. If any provision is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain in full force. Section titles and the italicized summaries are for convenience only, have no legal effect, and are not legal advice; where the summary and the text conflict, the text controls. “Including” means “including, but not limited to.” No agency, partnership, joint venture or employment relationship is created by these Terms. These Terms may be translated for convenience; if there is a conflict, the English version controls.
Additional Provisions for Users in Certain Locations
Extra provisions that may apply based on your location.
Users in India.
If you are a User in India, the following apply in addition to these Terms: (a) Ezytix India acts as an “intermediary” under the Information Technology Act, 2000 in respect of third-party content; (b) grievances are handled by the Grievance Officer under Section 17 within the timelines prescribed by the applicable Rules; (c) personal data is processed in accordance with the Digital Personal Data Protection Act, 2023; and (d) nothing in these Terms derogates from your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Users in the EEA, Switzerland and the UK.
If you are a consumer located in the European Economic Area, Switzerland or the United Kingdom, you retain the benefit of mandatory consumer-protection and data-protection laws of your jurisdiction (including the GDPR / UK GDPR), which prevail over any conflicting provision of these Terms. Where an Organizer processes personal data of EEA/UK attendees, the Organizer acts as controller and Ezytix acts as processor under the applicable data-processing terms.
Users in the United States.
If you are a User in the United States, your use of the Services is also subject to applicable U.S. federal and state laws, including applicable state consumer-privacy laws, as described in our Privacy Policy.
© 2026 Shankus Entertainment LLC and Shankus Entertainment Private Limited. EZYTIX is a registered assumed name of Shankus Entertainment LLC. All rights reserved.